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Welcome to Tucomosi

FREE STANDARD SHIPPING ON 2+ PACKS BUY 4 GET 1 FREE | +86 186 8222 1952

FAQ

FAQ

What is 'My Account'?

My Account’ is a one stop for all the information related to your order(s). It gives you the complete control to do the following:

  • Edit your personal information like Name, address, etc.
  • Change password
  • View your Planet Fashion Credits
  • Initiate a return / refund of your order
  • Cancel an order
Is it necessary to have an account to shop on Tucomosi?

Yes. One needs to register shop on Tucomosi.

How can I find out if tucomosi delivers to my PIN Code?

When you are on the product view page, you can type in your pin code to check the delivery estimate time and if the pin code is not serviceable, it would let you know.

How do I know my order has been confirmed?

Once your payment is authorized and your order is completed, you will receive an email from Planet Fashion confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. You will also receive a sms confirming the same.

Do you take orders over the phone?

No. We do not take orders the phone. Customer would have to place the order by themselves. One could email the customer care support for any difficulties faced during placing the order.

How do I check the current status of my orders?

My Account’ would provide you with complete information of your order including the status. In ‘My Account’, you could click on ‘My Orders’ to get the complete details of your order.

I have already placed my order. Can I add more items to the same order?

No. Once the order is placed, you wouldn’t be able to add more items in it. You can place another order for the items missed out though

What is the estimated delivery time?

The delivery time varies from cities to cities. Typically it take 2 – 3 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in north east India & J&K etc may take 5 to 7 days. We also ship through Speed Post to few pin codes where no other courier partner can deliver. For any shipment which is getting shipped through India Post, you will be notified at the time of providing your address. India post shipments may take 7 to 12 business days for delivery.

You could enter your pin code at the product view page to know the exact estimate time of delivery.

Order cannot ship to my area. Why?

There are a few pin codes which are not yet serviceable by our courier partners. However, we are putting our efforts into adding more pin codes and hence would request you to check back after a few days.

How are orders placed on Tucomosi.com delivered to me?

Once the order is placed, Planet Fashion ships out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB number using which you can track your shipment. Further more, we would also share the estimate delivery dates via SMS and email.

Why did I receive only a part of my order?

The reasons why you would have partially received the order are:

  • We shipped out your items in two different shipments. The other would still be in transit.
  • The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation, if you are not available on your mentioned phone number, an e mail will be sent to you informing the same.

You could email our customer care to get more clarity on your order status.

Does Planet Fashion deliver outside India?

You can place orders from across the world but delivery addresses are restricted to India. We are currently not doing international shipping of products.