My Account’ is a one stop for all the information related to your order(s). It gives you the complete control to do the following:
Yes. One needs to register shop on Tucomosi.
When you are on the product view page, you can type in your pin code to check the delivery estimate time and if the pin code is not serviceable, it would let you know.
Once your payment is authorized and your order is completed, you will receive an email from Planet Fashion confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. You will also receive a sms confirming the same.
No. We do not take orders the phone. Customer would have to place the order by themselves. One could email the customer care support for any difficulties faced during placing the order.
My Account’ would provide you with complete information of your order including the status. In ‘My Account’, you could click on ‘My Orders’ to get the complete details of your order.
No. Once the order is placed, you wouldn’t be able to add more items in it. You can place another order for the items missed out though
The delivery time varies from cities to cities. Typically it take 2 – 3 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in north east India & J&K etc may take 5 to 7 days. We also ship through Speed Post to few pin codes where no other courier partner can deliver. For any shipment which is getting shipped through India Post, you will be notified at the time of providing your address. India post shipments may take 7 to 12 business days for delivery.
You could enter your pin code at the product view page to know the exact estimate time of delivery.
There are a few pin codes which are not yet serviceable by our courier partners. However, we are putting our efforts into adding more pin codes and hence would request you to check back after a few days.
Once the order is placed, Planet Fashion ships out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB number using which you can track your shipment. Further more, we would also share the estimate delivery dates via SMS and email.
The reasons why you would have partially received the order are:
You could email our customer care to get more clarity on your order status.
You can place orders from across the world but delivery addresses are restricted to India. We are currently not doing international shipping of products.