Order
Q: Can I pay with my Credit Card?
A: Yes, we accept all major Credit and Debit Cards which include but are not exclusive to Visa and MasterCard.
Q: I would like to cancel my order.
A: Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.
Q: Can I order by calling the service number?
A: Sorry currently we are not able to take your order by telephone. But we are working hard on bringing you the feature. But you can still use your Smartphone to place an order.
Q: Do you have any retail locations?
A: In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
Shipping
Q: Which Shipping options are available?
A: We offer standard and expedited shipping worldwide.
Q: How long is the delivery time?
A: When your parcel leaves our quality assurance warehouse, it takes around 3 - 15 days to reach you, depending on the item you order, its origin and destination.
Q: Can I change the delivery address after the order was placed?
A: Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed.
Q: Will I have to pay customs duties, taxes or other fees?
A: You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself.
Q: What is your Return & Refund?
A: Currently we offer 14 days return policy. If you are not completely satisfied with your purchase, Please contact us to initiate the returning process.
Size
Q: How to know my size?
A: Each products description page features a detailed size chart, you can measure yourself and choose the dresses size according to the result. Don't get confused if you end up having a different size as your standard casual wear size, dresses have different sizing.
Q: How to measure myself?
A: We use three different factors, Bust, Waist, and Hips.- Bust: Measure around the fullest part of your bust.- Waist: Measure around natural waistline.- Hips: Measure around the fullest part.Make sure you wear tight clothes while measuring yourself. Please check if the dress has a built-in bra, if so, measure yourself without a bra.
Q: Are the sizes e.g. US 10, standard US sizes?
A: There are no standard sizes for dresses in the US or the UK, therefore pretty much every manufacturer is using their own chart. Please check our size chart for details.