Return & Refund Policy

Last updated: January 14, 2026

At Tucomosi, your satisfaction is our priority. If for any reason you are not fully happy with your purchase, we offer a clear, fair, and customer-friendly return and refund process. Please read the policy below to understand your rights and how returns work.

1. Return Window

You may request a return within 30 days from the date your order is delivered.

2. Return Eligibility Requirements

To qualify for a return, the item must be:

Unused and unworn

In the same condition as received

With all original tags attached

In the original packaging (where applicable)

Accompanied by proof of purchase (order number or receipt)

Items that do not meet these conditions may not be approved.

3. How to Initiate a Return

To start a return, please contact our customer support team.

Once we receive your request, we will:

Review your return request

Approve or deny the return

Provide the correct return address

Provide detailed return instructions

Important: Items sent back without prior return approval will not be accepted.

4. Return Shipping Costs

To maintain full transparency:

Customers are responsible for the cost of return shipping, unless the return is due to our error (damaged, defective, or incorrect item).

Original shipping fees are non-refundable, except in cases where the return is caused by our mistake.

If the item arrived damaged, defective, or incorrect, we will cover return shipping or provide an alternative solution.

5. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged

Defective

Incorrect

Not as described

Please contact us immediately after receiving the item.

Include photos of the issue and your order number so we can quickly evaluate the situation and arrange a replacement or refund.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Underwear, lingerie, and swimwear

Beauty, personal care, and cosmetic products

Jewelry and accessories

Custom or personalized items

Final sale, clearance, or promotional items

Gift cards

If you are unsure whether your item is eligible for return, please contact us before placing your order.

7. Exchanges

We currently process exchanges as follows:

Submit a return request for the original item.

Once the return is approved, send the item back.

Place a new order for the item you want instead.

We’re always happy to help you find the right replacement.

8. European Union Customers – 14-Day Right of Withdrawal

If you are located in the European Union, you have the right to cancel or return your order within 14 days, without needing to provide a reason.

To qualify for an EU withdrawal return:

Items must be unused and unworn

All original tags must be attached

Packaging must be intact

Proof of purchase must be provided

Please contact us within the 14-day window to begin the process.

9. Refund Processing

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If your return is approved:

Refunds will be issued to your original payment method.

Refund processing time is typically up to 10 business days.

Please note:

Your bank or payment provider may require additional time for funds to appear.

Refunds may be delayed if the item is not returned in acceptable condition.

Your Satisfaction Matters

We are committed to providing a secure, transparent, and trustworthy shopping experience. If you need assistance at any point, our support team is here to help.