Shipping & Delivery
Shipping Policy
Order Processing Time
Orders are processed within 3–10 business days (excluding weekends and holidays) before shipment.
Shipping Times by Region
Delivery times vary by destination and shipping method selected at checkout. The following estimates are for delivery after your order has been processed and shipped:
United States & Canada:
- Economy: 15+ business days
- Standard: 10–20 business days
- Expedited: 10–15 business days
- Free Shipping: 20+ business days
Hawaii & Alaska:
- Economy: 20+ business days
- Expedited: 10–15 business days
Europe (including United Kingdom, Germany, France, and other European countries):
- Standard: 15–20 business days
- Expedited: 10–15 business days
Australia & New Zealand:
- Standard: 15–20 business days
- Expedited: 10–15 business days
Hong Kong SAR:
- Standard: 10–15 business days
- Expedited: 5–10 business days
Other Regions (including UAE, South Africa, Cyprus, Lebanon, Turkey, Mexico, and Brazil):
- Economy: 20+ business days
Shipping Costs
Shipping costs vary based on your location, package weight, and selected shipping method. The exact shipping cost will be calculated and displayed at checkout. Free shipping promotions may be available from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow 1–3 business days for tracking information to update in the carrier's system.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, import taxes, or fees imposed by their country, unless otherwise stated at checkout.
Delivery Issues
If your order does not arrive within the estimated timeframe, please contact our customer support team. We will respond within 24 hours to help resolve the issue.
Incorrect Address
Customers are responsible for providing accurate shipping addresses. If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for reshipment fees. We cannot offer refunds for packages lost due to incorrect address information provided by the customer.
Lost or Stolen Packages
If tracking shows your package as "Delivered" but you have not received it, please contact us immediately. We will work with the shipping carrier to investigate the issue.
Delivery Guarantee
If your package does not arrive within 50 days of the order date, please contact our support team for assistance.
Contact Us
If you have any questions about our shipping policy, please don't hesitate to reach out to our customer support team.
Email Support
Available: Every day, 24/7
Email: support@tucomosi.com